T-Mobile Guide
Step 1 – If the device is not enrolled, please use this form to request enrollment.
Step 2 – To start onboarding, please perform a factory reset on the device.
Step 3 – During setup, please use the store Product Demo Network WiFi, or a live physical SIM.
Please do not use eSIM.Verizon Guide
Step 1 – Please verify the device has been converted to a demo unit in Verizon’s system.
If the device isn’t enrolled, use this form to request enrollment.Step 2 – To start onboarding, please perform a factory reset on the device.
Step 3 – During setup, please use store WiFi or a live physical SIM.
Please do not use eSIM.